Question 1

Do I need to book in advance?

Accepted Answer

We recommend booking in advance, especially during busy travel periods. Reserving ahead helps you secure parking for your travel dates and makes your arrival and check-in easier.

Question 2

What security features are available at the parking facilities?

Accepted Answer

Security features vary by parking facility and may include gated access, fencing, lighting, surveillance cameras, and on-site personnel. Each parking facility independently manages its own security measures. We recommend reviewing the facility's details before booking or contacting the facility directly for specific security information.

Question 3

Can I edit my booking?

Accepted Answer

Absolutely. Update dates, vehicle info, or contact details from your account portal any time before check-in. Need more days? Extend online and pay only the difference.

Question 4

What should I do if I haven’t received my confirmation email?

Accepted Answer

First, check your spam or junk folder. If you still can’t find your confirmation email, contact Tropical Airport Parking Customer Support by phone or email. Our team will help you locate your reservation and provide the information you need.

Question 5

How often does the shuttle run?

Accepted Answer

Shuttle schedules and operating hours vary by parking location. Please check the details for your selected parking facility before your trip. Each parking facility provides specific shuttle information, including operating hours, frequency, pickup instructions, and other important details you may need before traveling.

Question 6

How does the shuttle to the terminal work?

Accepted Answer

After you check in and park your vehicle, follow the shuttle instructions provided for your selected parking location. Shuttle schedules, operating hours, pickup areas, and procedures vary by parking lot. Please review your parking lot’s details page and reservation confirmation for complete shuttle information.
When you return from your trip, call the phone number provided on your reservation confirmation to request shuttle pickup from the airport. Follow the pickup instructions on your reservation so the shuttle can meet you at the designated pickup area and take you back to your parking location

Question 7

Can I get back to my car late at night?

Accepted Answer

Many parking locations offer 24/7 shuttle service, but shuttle hours vary by location. Some locations have limited or specific operating hours. Check the shuttle information on your selected parking lot’s details page to confirm the operating hours before booking your parking reservation. 
When returning from the airport, follow the instructions on your parking reservation confirmation and call the shuttle pickup phone number provided on your reservation to request shuttle pickup.

Question 8

How does Tropical Airport Parking work?

Accepted Answer

Three steps: search your airport and dates, pick the lot that fits your trip, and pay securely online. Instant confirmation, directions, and lot details land in your inbox.

Question 9

What’s the difference between Valet Parking and Self-Parking?

Accepted Answer

Valet Parking: Leave your vehicle with the parking attendant and provide your keys. The attendant parks your vehicle and retrieves it when you return.
Self-Parking: Park your own vehicle in the designated parking area. At the parking facility that allow you to keep your keys, your keys remain with you during your trip.
Parking procedures vary by parking facility location. Always check the details for your selected parking lot before booking to confirm whether it offers Valet Parking or Self-Parking and whether you keep your keys.

Question 10

What counts as an Oversized Vehicle?

Accepted Answer

An Oversized Vehicle is any vehicle that does not fit completely within a standard parking space.

Question 11

When do I pay?

Accepted Answer

Payment is made securely online when you complete your reservation. Once your payment is processed, you’ll receive a reservation confirmation with your booking details and important instructions for your selected parking location.

Question 12

What's the cancellation policy?

Accepted Answer

You can cancel your parking reservation free of charge any time before your scheduled check-in date and time.

To cancel, use the Manage Reservation option on our website or the link in your confirmation email.

You'll receive a full refund of your reservation payment, with no cancellation fees.

Question 13

How do I cancel my reservation?

Accepted Answer

Sign in to your account and hit Cancel, or click 'Manage Reservation' in your confirmation email. You'll get a refund confirmation the same day.

Question 14

Where is my parking location?

Accepted Answer

Your parking location is shown during the reservation process and in your confirmation email. Your confirmation includes the address and important arrival and check-in instructions. Please review these details before heading to the parking location.

Question 15

What if I arrive earlier or leave later than my reserved time?

Accepted Answer

Your reservation is valid only for the dates and times shown in your confirmation. If your travel plans change and you need additional parking time, you must extend your reservation online through Update Reservation before your scheduled checkout date and time. Additional charges may apply.

Tropical Airport Parking Help Center

Do I need to book in advance?

What security features are available at the parking facilities?

Still have questions?

About Tropical Airport Parking

Do I need to book in advance?

What security features are available at the parking facilities?

Still have questions?